Shipping policy

Shipping Policy

Thank you for shopping with Petnora Shop. This Shipping Policy explains how we process and deliver your orders.

Order Processing
All orders are processed within 1 to 3 business days after payment confirmation. Orders are not processed on weekends or public holidays.

Shipping Time
Estimated delivery time is usually 5 to 10 business days depending on your location and the shipping service.

Shipping Charges
Shipping cost, if any, will be shown at checkout before you complete your purchase. Sometimes we may offer free shipping on selected products or promotions.

Order Tracking
Once your order is shipped, you will receive a tracking number by email so you can track your package.

Delays
Shipping times may sometimes be affected by customs, holidays, or unexpected courier delays. If your order is delayed, please contact us and we will assist you.

Wrong Address
Please make sure your shipping address is correct when placing your order. Petnora Shop is not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Damaged Packages
If your package arrives damaged or does not arrive within the expected time, please contact us and we will help resolve the issue.