FAQ's

❓ Frequently Asked Questions

1. Do you ship across the USA?

Yes, we ship to all states in the United States.

 

2. How long does shipping take?

Orders are processed within 1 to 2 business days.
Delivery usually takes 5 to 7 business days depending on your location.

3. How can I track my order?

Once your order ships, you will receive a tracking number by email so you can follow your package.

4. Do you offer free shipping?

Yes, we offer free shipping on all USA orders.

5. What if I receive a damaged product?

If your product arrives damaged, please contact us within 7 days with photos. We will arrange a replacement or refund.

6. Can I return my order?

Yes, returns are accepted for damaged or incorrect items. Please contact our support team for assistance.

7. How can I contact customer support?

You can email us at:
petnorashop01@gmail.com
We usually reply within 10 to 12 hours.

8. Are your products safe for pets?

Yes, we carefully select our products to ensure they are safe and suitable for pets.